Impact of workspace design on employee satisfaction and well-being: Juxtaposing face-to-face and remote-working
Ivan Ocampo, Bora Qesja, Samaneh Soleimani, and 1 more author
In Proceedings of the Environments by Design: Health, Wellbeing and Place Conference, Nov 2021
The office environment plays a significant role in supporting employee satisfaction and mental well-being. However, during the COVID-19 pandemic, work has been increasingly detached from place, and definitive design strategies for remote working and the home office are absent or vague and generalised, limiting their application. Research suggests that the three most critical needs in the workplace are (1) sociability with colleagues, (2) opportunity to grow, and (3) work-life balance. Remote working is often seen as an essential aspect of inclusivity for people with disabilities and characterised as a way forward to incorporate inclusion and diversity strategies within organisations. This paper challenges remote working as a gold-standard solution to enhancing well-being and employee satisfaction and highlights critical challenges, including obstruction to work-life balance, ineffective communication methods, and solitude. It further discusses the importance of workplace needs affected by remote work experiences, including sociability, support, and increased workload, and illustrates the criticality of employee self-discipline. Finally, this paper considers the COVID-19 pandemic as a time of extreme isolation and acknowledges the effect these unprecedented times have on a vulnerable population, and how it contributes to employees’ feelings toward working from home.